Soles4Souls

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• How do I organize a shoe drive?

  Visit Get Involved to learn more about organizing a shoe drive.

• What types of shoes do you accept?

  Soles4Souls accepts all types of shoes: athletic, running, dress, sandals, pumps, heels, work boots, cleats, dance, flip flops, just as long as they are new or gently worn.

• How do I know what is gently worn?

  We define gently worn as shoes that you would still wear. They should have solid soles with no holes, laces if applicable, clean (no mud). We never like to see anything thrown away, so please, if there is any question, send the shoes along and we will sort and utilize the best possible way.

• Do you take half pairs?

  Yes, we accept half pairs. Hopefully, we can match them up one day!

• Does Soles4Souls provide shipping for incoming shoe donations?

  We do not have the resources to assist with the cost of shipping donated shoes to our facilities. We ask that donors assume the responsibility for transporting shoes to one of our warehouse locations. We will then process and ship those shoes to their destinations around the world.

  Individuals wishing to donate a moderate number of pairs are encouraged to visit our official retail participation locations to drop off shoes!

• What options do I have for covering the costs of shipping?

  1. You may raise funds for shipping in your community.
  2. Contact local businesses in your community to sponsor shipping. Many will be very excited about the opportunity to be involved.
  3. Contact local shipping companies to inquire about donating the freight.

  We do not have an agreement with any one company for freight discounts. You may contact FedEx, UPS or Unishippers (800-226-4661) to obtain a quote for your area. Please use the most economical option to ship your donation. Expedited shipping is not necessary.

• Where my collected shoes sent after you receive them?

  Visit Where We've Been.

• How do you determine where the shoes will be distributed that I donate to Soles4Souls?

  It is a very common sense strategy. Once donated shoes arrive into our facility the shoes are sorted by style, quality, and season. Naturally, our warm and cold climate shoes are distributed in regions that are very appropriate for those types of shoes.

• What are the costs of the distribution trips?

  Send a note to trips@giveshoes.org for more information about trip costs.

• How do I obtain a tax receipt?

  If dropping shoes off at a participating location, please complete the Tax Receipt Form and we will issue a receipt from our corporate office.

  If shipping, please include your name and address on either the inside or outside of the box. With that information upon receiving the shipment we will mail out a tax receipt.

• What is the Soles4Souls Tax Id?

  Our Tax is 20-4023482.

• Can I drop shoes off at one of the warehouses rather than ship them?

  Yes. Normal receiving hours at all three warehouses are Monday - Friday, ranging from 7 - 3.

• Where do I ship the shoes?

  Visit Shipping Locations.

• Is there a drop off location near me?

  Visit Participation Locations.

• What do you do with shoes that are not wearable?

  The small percentage of shoes that we receive that cannot be utilized will be recycled.

• How do I prepare the shoes to ship to you?

  Simply tie pairs together using the laces or rubber band in pairs. Pack tightly in a shipping box to minimize your shipping or postage costs. It is not necessary to send shoes to us in their original boxes (when discarding these, remember to always recycle!).

• Can I choose a specific country or region to distribute the shoes I collect through a shoe drive?

  You can request a specific country or region we serve and let your collected shoes be part of one of our distributions in that region. We will take care of the shipping costs and shipping logistics to that area.

• Do you supply shipping boxes and rubber bands?

  No. Use whatever appropriate shipping boxes you have available to you. Size doesn't matter. Most places like your local grocery store and retail shops usually have plenty of boxes that they could donate free of charge.

• Does Soles4Souls provide prepaid shipping labels?

  No - we do ask that the donor absorb the cost of shipping the shoes to the nearest warehouse. Please keep in mind this is a tax deductible item.

• My box or boxes are full - what do I do now?

  The collection boxes we send to you are just that "Collection Boxes", when they are full, place the shoes into shipping boxes and keep on collecting. Make sure you put all contact information inside each box you are shipping. Download the Donor Information form.

• Why isn't there a donation site in my area?

  Retailers and businesses sign up voluntarily to be a drop off point for Soles4Souls. We update our site weekly, so keep checking back as one may sign up in your area.